Interview on Polk County’s Evolution and Future
Check out this CFDC article where Chuck and others were interviewed about the future!
Check out this CFDC article where Chuck and others were interviewed about the future!
Chuck McDanal is the owner of StudioC and has more than 25 years of experience in a range of roles, from managing an IT department to working as an editor; from directing a large operation to leading an internet startup and creating a 501(c)(3) nonprofit from the ground up. He has extensive experience in process improvement, data analytics, coaching, mentoring, facilitation, strategic planning, managing and leading. Chuck also is a Certified Analytics Professional, an RRCA-certified running coach, has a certificate from the Wharton School in Business Analytics, is a Six Sigma Black Belt, and is a professional coffee roaster. He has served on multiple community boards and organizations, which currently includes the Lakeland Symphony Orchestra and Lakeland Vision. He is a graduate of Leadership Lakeland and Leadership Polk, and was Chair-elect of Leadership Lakeland Class 36 and Chair of Class 37. Chuck was named 2020 Businessman of the Year by the Lakeland Chamber of Commerce. He recently published a book called “Human Training,” which is available on Amazon and through other resellers.
An absurd thing in my collection of absurd things is a retired safe from a bank ATM. I needed to move it to my new office, which meant rolling it down a ramp on a heavy-duty furniture dolly. Since I wasn’t sure how much weight I’d be holding back and whether it would crush me,…
It crept up on us slowly, over time. The survey. Just a minute. Just a few questions. A bit of our time. Now they are the lifeblood of customer-experience metrics. Watch how many you get in a week, and it will probably surprise you. They come at the end of many web site visits, service…
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We see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings confined to a circle of family and friends. As important as these issues are, they didn’t seem relevant to my data and coaching work. But…
Before you do anything with your data, whether it’s for your own work, or something your team will see, take a look at it first and ask yourself: “Is this reasonable?” Just scroll through your spreadsheet — summarize or use pivot tables if you have a lot of data — and this can alert you…
We started Part I (leadership, read it here), by noting that we see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings confined to a circle of family and friends. As important as these issues are,…